WaCRM / WagoDesk

Production

WhatsApp · Conversational CRM

CRM, AI auto-reply, and payments — all inside the WhatsApp chat.

01 / Context

Most Indonesian businesses sell over WhatsApp, but the data lives on an admin’s phone: no pipeline, no history, and replies depend on human working hours.

02 / What we built

■ Messaging core + CRM data + web dashboard compiled into one deployable binary
■ First-line AI auto-reply (OpenAI / Anthropic / Ollama) before human escalation
■ Payment-in-conversation: pay links without leaving the chat
■ Bulk messaging behind an anti-ban safety gate
■ Flow builder, web chat widget, roles & permissions, multi-session

03 / Architecture

WhatsApp Gateway (multi-session) AI auto-reply CRM pipeline Payment link

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